Terms and Conditions

Our Terms and conditions:

  1. Conditions of reservation and payment:
  2. Cancellation policy
  3. Customer complaints
  4. Survey of satisfaction
  5. Conditions for hiring scooters and motorcycles

The information regarding point of departure, the prerequisites and the details included in the reservation are described within each individual activity.

1. Conditions of reservation and payment:

To complete your reservation, we need a down payment of 50% of the total price, either by bank transfer or by credit card.

Bank transfer: Please indicate your name, the activity, the duration and the date and time as subject, and transfer the amount to the account according to the city where you have reserved your excursion:

For excursions in Denia and Altea:

Fun & Quads Adventure SL

BANKIA

IBAN ES15 2038 6348 41 600004 1013

BIC (SWIFT) CAHMESMMXXX

For excursions in Valencia:

Fun & Quads Adventure SL

BANKIA

Número de cuenta 2038 6348 43 6000099607

IBAN ES20 2038 6348 43 6000099607

Please note: Before transferring any amount, you do have to contact us in order to check and confirm availability.

Credit card: Please phone our shop in the city where you would like to reserve your activity in order to charge the amount directly to your credit card.

Fun & Quads Denia

Telephone (0034) 96 578 72 28

Mobile / Whatsapp (0034) 647 75 34 19

Fun & Quads Valencia

Telephone (0034) 673 27 64 11

Fun & Quads Altea

Telephone (0034) 673 27 64 44

The rest of the total will be due on the day of your activity, either in cash or by credit card. Therefore, please do arrive 15 minutes before the hour of your excursion. You will also need to bring the receipt of transferring the down payment.

2. Cancellation policy:

Your money will be refunded if:

  • You cancel your reservation at least 48 hours before your activity.
  • Fun & Quads has to cancel the activity due to bad weather conditions. You will be offered to change your date and time of the reservation according to the meteorologic conditions, and if we do not find a possible alternative date and time, the money will be refunded.

Your money will not be refunded if:

  • You cancel your reservation less than 48h before the activity, or if the number of participants decreases.
  • If Fun & Quads has to interrupt the activity due to clear signs that the customers are drunk or on drugs.
  • If the customers do not obey to the instructions given by the guide during the excursion.

3. Customer complaints:

Customer complaint forms are at your disposal in our shop.

4. Survey of satisfaction:

In order to constantly improve our service, we will conduct surveys of customers’ satisfaction.

5. Conditions for hiring scooters and motorcycles:

Scooters 49cc

  • In order to drive a scooter of 49cc, a motorcycle, moped or car driving licence is required.
  • Minimum age: 16 years
  • The person signing the rental contract needs to be 18 years or older.
  • 2 helmets included
  • Unlimited mileage
  • The scooter has to be returned with the same amount of fuel as picked-up. If not, the difference will be charged.
  • Burst tires are not included and will be charged extra.
  • Roadside assistance is included within the first 50 km from the rental office.
  • Third party damage insurance is included.
  • In case of damage or accident, the excess fee will be charged to the client’s credit card.
  • Tickets for parking or traffic violation will be charged to the person who signed the contract.
  • The complete rental conditions are at the client’s’ disposal in the rental contract.

Scooters up to 125cc

  • In order to drive a scooter of up to 125cc, the driver needs to have had a car driving licence for at least 3 years.
  • Minimum age: 18 years (motorcycle licence A-1/A) or 21 years (car driving licence for at least 3 years)
  • 2 helmets included
  • Limited mileage of 150 km per day
  • The scooter has to be returned with the same amount of fuel as picked-up. If not, the difference will be charged.
  • Burst tires are not included and will be charged extra.
  • Roadside assistance is included within the first 50 km from the rental office.
  • Third party damage insurance is included.
  • In case of damage or accident, the excess fee will be charged to the client’s credit card.
  • Tickets for parking or traffic violation will be charged to the person who signed the contract.
  • The complete rental conditions are at the client’s’ disposal in the rental contract.

Scooters and motorcycles of more than 250cc

  • In order to drive a scooter or motorbike of more than 250cc, the driver needs to have had a motorcycle driving licence for at least 3 years.
  • Minimum age: 23 years
  • 2 helmets included
  • Limited mileage of
    • 150 km per day for 250cc
    • 300 km per day for Super Tenere
  • The vehicle has to be returned with the same amount of fuel as picked-up. If not, the difference will be charged.
  • Burst tires are not included and will be charged extra.
  • Roadside assistance is included 24 hours
  • Third party damage insurance is included.
  • In case of damage or accident, the excess fee will be charged to the client’s credit card.
  • Tickets for parking or traffic violation will be charged to the person who signed the contract.
  • The complete rental conditions are at the client’s’ disposal in the rental contract.